Legal Disclosures

APPENDIX 1:

WARNING: LOSSES DUE TO FRAUDULENT OR ACCIDENTAL TRANSACTIONS MAY NOT BE RECOVERABLE AND TRANSACTIONS IN VIRTUAL CURRENCY ARE IRREVERSIBLE

APPENDIX 2: State License Disclosures

FOR CONNECTICUT RESIDENTS

 (1) Virtual currency is not backed or insured by the government and accounts and value balances are not subject to Federal Deposit Insurance Corporation, National Credit Union Administration or Securities Investor Protection Corporation protections; 

(2) Some virtual currency transactions shall be deemed to be made when recorded on a public ledger, which may not be the date or time when the customer initiates the virtual currency transaction; 

(3) The value of virtual currency may be derived from the continued willingness of market participants to exchange fiat currency for virtual currency, which may result in the permanent and total loss of the value of a particular virtual currency, if the market for that virtual currency disappears; 

(4) The volatility and unpredictability of the price of virtual currency relative to fiat currency may result in a significant loss over a short period of time; 

(5) Any bond maintained by the [owner or operator] licensee for the benefit of the customers of such [owner or operator] licensee may not be sufficient to cover all losses incurred by such customers; and 

(6) Virtual currency transactions are irreversible and are used by persons seeking to defraud customers, including, but not limited to, a person impersonating a customer's loved one, threatening jail time, stating that a customer's identity has been stolen, insisting that a customer withdraw money from the customer's bank account and purchase cryptocurrency or alleging a customer's personal computer has been hacked.

California State-Specific Disclosures

The following disclosures are provided in accordance with the California Digital Financial Assets Law (Financial Code §§ 3500-3710) and apply solely to California residents who use our digital financial asset services.

1. Fees and Charges Disclosure (DFAL §3501(a)(1))

You will be provided with a screen on fees applicable to your digital financial asset transactions prior to each transaction. This includes, but is not limited to:

·      Exchange fees

·      Withdrawal or transfer fees

·      Any additional service-related charges

All fees will be disclosed clearly and conspicuously before you authorize a transaction. You will not be charged any undisclosed fees.

2. Insurance and Protection Disclosure (DFAL §3501(a)(2))

Digital financial assets held or transferred through our services are not insured by the Federal Deposit Insurance Corporation (FDIC), the Securities Investor Protection Corporation (SIPC), or any governmental insurance program.

If any portion of your assets is held by a third-party custodian, that custodian may maintain its own insurance policies; however, such insurance may not cover losses resulting from your use of digital financial asset services.

We do not guarantee reimbursement for losses arising from cybersecurity events, unauthorized access, or insolvency unless required by law.

3. Custody, Segregation, and Insolvency Disclosure (DFAL §3501(a)(3))

Digital financial assets held on your behalf may be custodied by one or more qualified custodians. Your assets are maintained in accounts segregated from company assets and are not commingled with our corporate funds.

In the event of our insolvency or bankruptcy:

·      Your digital financial assets are intended to remain your property.

·      They are not available to satisfy our creditors.

4. Transfer Irrevocability Disclosure (DFAL §3501(a)(4))

Most digital financial asset transfers are irreversible once submitted to the blockchain or network. You may not be able to reverse, cancel, or recover a transaction after authorization unless:

·      The transaction has not yet been broadcast to the network, or

·      Applicable law requires reversal.

You are responsible for verifying all transaction details, including recipient addresses, before authorizing a transfer.

5. Unauthorized, Mistaken, or Accidental Transfer Disclosure (DFAL §3501(a)(5))

You must notify us immediately if you believe a transfer was unauthorized, mistaken, or accidental.

Our responsibilities include:

·      Investigating reported unauthorized or mistaken transfers

·      Providing you our findings

·      Reimbursing you only where required by law or our policies

We are not liable for losses resulting from your failure to secure your account credentials, devices, or private keys.

6. Error-Resolution and Complaint Procedures (DFAL §3501(a)(6))

If you believe an error has occurred:

Contact Customer Support at Customer Service Phone: (628) 600-3419

Customer Support Email: help@metalpay.com

Provide your name, account information, and a description of the issue

     We will acknowledge your complaint within 3 business days

We will provide a final written response within 15 business days, unless extended as permitted by law

You may also file complaints with the California Department of Financial Protection and Innovation (DFPI).

7. Material Changes Disclosure (DFAL §3501(a)(7))

We will provide you with advance notice of any material changes to:

·      Fees

·      Terms of service

·      Service availability

·      Any other terms that may affect your rights

Material changes will be communicated at least 30 days before they take effect, unless a shorter period is permitted by law.

8. Transaction Receipt Disclosure (DFAL §3509)

After each digital financial asset transaction, you will receive a receipt containing:

·      Transaction type

·      Digital asset type

·      Amount sent, received, or exchanged

·      All fees charged

·      Exchange rate used, if applicable

·      Date and timestamp

·      Transaction identifier or hash

·      Counterparty information, when available

Receipts will be provided electronically.

9. California Consumer Contact Information (DFAL §3501(a)(8))

If you have questions or complaints regarding your digital financial asset transactions, you may contact us at:

Metal Pay Inc.
Customer Service Phone: (628) 600-3419

Customer Support Email: help@metalpay.com

You may also contact the regulator:

California Department of Financial Protection and Innovation (DFPI)
2101 Arena Blvd.
Sacramento, CA 95834
Phone: (866) 275-2677